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Terms and Conditions

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement between you ("User" or "you") and Royal Canaan Nairobi Hotel ("we," "us," or "our") concerning your access to and use of our website, mobile applications, and related media (collectively, the "Site").

By accessing the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you are expressly prohibited from using the Site and must discontinue use immediately.

2. Intellectual Property Rights

The Site, including its source code, databases, functionality, software, designs, text, photographs, and graphics (“the Content”), as well as our trademarks and logos (“the Marks”), are owned or licensed by us. They are protected by the laws of the Republic of Kenya and international copyright conventions.

The Content and Marks are provided on an “AS IS” basis for your personal use only. No part of the Site may be copied, reproduced, distributed, or exploited for commercial purposes without our express prior written consent.

3. User Representations & Registration

By using the Site, you represent that:

  • You are at least 18 years old.
  • All registration information you submit is accurate, current, and complete.
  • Your use of the Site will not violate any applicable law or regulation.

You are responsible for maintaining the confidentiality of your account credentials. We reserve the right to remove or change any username that we deem inappropriate or objectionable.

4. Prohibited Activities

You may use the Site only for its intended purpose. Prohibited activities include, but are not limited to:

  • Systematic Data Retrieval: Scraping or harvesting data to create a database or directory.
  • Security Interference: Circumventing or disabling security-related features.
  • Deception: Attempting to defraud us or other users.
  • Malicious Use: Uploading viruses, Trojan horses, or engaging in spamming.
  • Automated Access: Using bots, spiders, or scrapers to access the Site.
  • Harassment: Using our information to harass or harm any person or our employees.

5. Booking, Cancellation and Reviews

  • Booking Policy: All bookings made through the Site are subject to availability and confirmation.
  • Reviews: Reviews must be based on firsthand experience and must not contain offensive, libelous, discriminatory, illegal, or infringing content. We reserve the right to remove any review at our sole discretion.
  • License to Reviews: By posting a review, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and distribute the content.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. By continuing to use the Site, you consent to the use of cookies in accordance with our Privacy Policy.

7. Mobile Application License

If you access the Site via our mobile application, we grant you a limited, non-transferable, revocable license to use the app on your personal devices. You agree not to reverse engineer, decompile, or use the app to create a competing product.

For apps downloaded via Apple App Store or Google Play, you acknowledge that these providers are third-party beneficiaries of this license and may enforce these terms.

8. Third-Party Content and Advertisers

The Site may contain links to third-party websites or display advertisements. We do not monitor, endorse, or assume responsibility for third-party content. Any transactions made through third-party sites are solely between you and the provider.

9. Site Management and Termination

We reserve the right to:

  • Monitor the Site for violations of these Terms.
  • Take legal action against violators.
  • Suspend or terminate accounts for breaches of these Terms.
  • Modify or discontinue the Site at any time without notice.

10. Limitation of Liability

In no event shall Royal Canaan Nairobi Hotel be liable for any direct, indirect, or consequential damages arising from your use of the Site. The Site is provided on an “AS IS” and “AS AVAILABLE” basis.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.